FAQ
All your questions answered in one place at 6rwi
Withdrawals and deposits, account verification, and support — clear answers to the most common questions from Bangladeshi players are all laid out here.
Whether you are new to 6rwi or a regular player, it is perfectly normal to have questions. On this page we have provided detailed answers to the most frequently asked questions across four topics: withdrawals, account verification, deposits, and customer support. Every answer is written based on actual information from the site — no guesswork or filler. If your question is not in the list below, you can ask us directly via our 24/7 live chat.
Frequently Asked Questions
Find the question you need from the sections below.
Withdrawal Questions
At 6rwi, withdrawals generally take between 15 minutes and 2 hours to process. In some cases, if verification is still in progress or there is a temporary delay in the banking system, it may take longer. If more than 2 hours have passed, let our support team know via live chat — they will look into it promptly.
Yes, withdrawals at 6rwi are available 7 days a week, 24 hours a day. Whether it is 2 AM or Friday morning, you can request a withdrawal at any time. Payments via bKash, Nagad, and Rocket are generally processed quickly even at night. For bank transfers, the bank's own working hours may apply.
No. Under 6rwi's security policy, withdrawals can only be made to a mobile banking account or bank account registered in the player's own name. Sending funds to a third-party wallet is not possible. This rule is in place to protect your account and keep your money secure. That is why it is important to provide accurate information when registering.
Before withdrawing money won using the 6rwi welcome bonus, the wagering requirement must be met. Withdrawal is possible after placing bets totalling 15 times the bonus amount. For example: if you receive a ৳2,000 bonus, you can withdraw your winnings after wagering a total of ৳30,000. Wagering is calculated on the bonus amount only, not on the deposited amount. The minimum withdrawal amount is ৳800.
At 6rwi, the minimum withdrawal amount is ৳800 for any method (bKash, Nagad, Rocket, or bank transfer). The system will not accept a withdrawal request below this amount. So before withdrawing, make sure your account balance is above the limit.
Verification & Documents
Generally, 6rwi may request verification before your first withdrawal or when a large transaction occurs on your account. Verification may also be requested if any inconsistency is found in your account details or as part of a security review. Withdrawals may be on hold until the verification process is complete.
6rwi generally accepts a clear scan or photo of a National ID (NID) or passport. A recent bank statement or utility bill may be required for address verification. For payment method verification, a screenshot of your mobile banking account or details including the bank name may need to be submitted. Make sure all documents are clear and fully legible.
Verification is primarily to ensure the security of your account. It prevents unauthorized access, identity theft, and money laundering. If someone tries to open an account in your name, verification stops that. As a result, the money you have deposited and the prizes you have won stay safe. This process is part of ensuring fair play.
If your submitted documents are rejected, first read the reason carefully — this usually happens when the image is blurry, expired, or some information is obscured. Take a clear, color photo of the document and resubmit it. If the issue is not resolved, contact 6rwi via live chat or send an email to [email protected] — the team will help you prepare the correct documents.
Yes, all documents submitted to 6rwi are stored securely using SSL encryption. Your personal information is not sold or shared with third parties. The documents are used solely for the purpose of identity verification. To learn more about our privacy practices, read our privacy policy page.
Deposits
First, check the SMS confirmation from your mobile banking or bank to see whether the payment was sent successfully. Then contact 6rwi's live chat and share the transaction ID or reference number. The support team will verify it on the backend and resolve the issue promptly. If the payment failed, the money will be returned to the sender's account.
Log in to 6rwi and select the Deposit option from the dashboard. Choose bKash as the payment method and send money to the number displayed. Once you enter the transaction ID on the site, the deposit will be confirmed. The minimum deposit amount is ৳100. The entire process is completed within a few minutes and the balance is credited to your account instantly.
6rwi does not impose any service charge on deposits itself. However, your mobile banking provider (bKash, Nagad, Rocket) or bank may charge a send money or transfer fee according to their own policies. So before sending, check the fee information in your mobile banking app. The net deposit amount must be ৳100 or more.
Absolutely. Nagad is a fully supported deposit method at 6rwi. Just like bKash — after logging in, go to the deposit option, choose Nagad, and send money to the number displayed. Once confirmed with the transaction ID, the balance will be added. The minimum deposit amount is ৳100. If you have any issues, let us know on live chat right away.
6rwi accepts transfers from major commercial banks in Bangladesh — such as Dutch-Bangla Bank, BRAC Bank, Islami Bank, and other scheduled banks. The specific bank account number and routing details can be found on the deposit page. Bank transfers may take a bit longer as processing follows the bank's working hours.
Contact & Support
6rwi's customer support is available seven days a week, twenty-four hours a day — that is, 24/7. The support team remains active even on holidays and at night. Whenever you run into a problem, you can get quick assistance by contacting us via live chat or email. Support operates on Bangladesh Standard Time (BST, UTC+6).
6rwi offers two support channels: (1) Live Chat — get real-time assistance directly on the site; (2) Email — write to [email protected] and the team will reply as quickly as possible. Live chat is the most effective option for urgent issues. If it is more convenient to provide detailed information by email, that channel is open as well.
Before reaching out, keep some information handy for a faster resolution. In particular: the email address or phone number registered to your account, the date and amount of the transaction in question, the transaction ID or reference number, and a brief description of the problem. The more information you provide, the faster the support team can assist you.
Yes! 6rwi's support team is able to assist in both Bengali and English. The live chat service in Bengali has been kept active with the convenience of Bangladeshi players in mind. Describe your problem in your own language — the team will respond accordingly. You will receive the same level of support if you contact us in English as well.
When you send an email to [email protected], the support team will reply as quickly as possible. Write the subject clearly in your email — for example, "Deposit issue" or "Withdrawal pending". Including your account details and transaction information will speed up the process. For urgent matters, using live chat is more effective.
Still have questions? We are always here
If you did not find the answer to your question above, contact our support team directly — via live chat or email, in Bengali, 24/7.
Live Chat — log in to the site and chat directly, at any time
Email: [email protected]
Support is available in both Bengali and English
Log in to 6rwi
For ages 21 and above only